Help & Support

Stuck on something? We're a small team and we read everything — owners' messages shape what we build next.

Best for account, billing, data and integration questions. We reply within 1–2 business days.

For urgent issues with live features like the AI receptionist or bookings.

Hyderabad, Telangana, India

Retilo is built in India, for Indian businesses first.

Common requests

Delete my account & data— email us from your registered address with the subject "Delete my account". Handled within 30 days per our Privacy Policy.
Disconnect Google / an integration— possible instantly from the dashboard settings, or email us and we'll do it for you.
Report wrong store info in the consumer app— tell us the store name and what's wrong; we verify with the owner.
Billing & refunds — see the Refund & Cancellation Policy.
Partnerships / press— same inbox, subject "Partnership".